Thank you for choosing SIGNATURES R US LTD. We hope every customer is satisfied with their purchase of outdoor gear such as tents, sleeping bags, camping chairs, and camping tables.

If you are not satisfied with your purchase, eligible orders can be returned or refunded according to this return policy.

  1. Return Request Time

Customers who need to return goods should contact us within the specified period after receiving the goods.

When requesting a return, please provide:

Order number;
Purchase email address;
Product name;
Reason for return;
Product photos (if needed).

Our customer service team will assist you with the return process after receiving your request.

  1. Return of Opened Products

SIGNATURES R US LTD supports returns of eligible opened products.

Even if a tent, sleeping bag, camping chair, or camping table has been unpacked, customers can still contact us to apply for a return if the product meets the following conditions:

The main body of the product is not visibly damaged;
It does not affect resale;
Accessories, instructions, etc., are kept as complete as possible;
There is no damage caused by human error or misuse.

Please note:

We may not accept returns for used, damaged, missing important accessories, or items that are unsaleable due to improper handling.

To confirm whether an opened product meets the return conditions, please contact us in advance for guidance.

  1. Return Process

Application Steps for Return:

Step 1: Contact Customer Service

Send a return request to:

Email: signatures.r.us@outlook.com

And provide order information.

Step 2: Obtain Return Information

After approval, we will provide the customer with:

Return confirmation;
Return address; Relevant shipping instructions.

Step 3: Return Goods

The customer returns the goods to the provided return address.

Step 4: Refund Processing

After receiving and inspecting the returned goods, we will process the refund using the original payment method.

  1. Return Address Contact Instructions

Please do not send goods directly to the registered address or an unconfirmed address, as this may delay the return processing.

Contact Information:

Address: Ground Floor, 1-7 Station Road, Crawley, West Sussex, United Kingdom, RH10 1HT
Email: signatures.r.us@outlook.com
Phone: 447379640067

  1. Billing Terms (One-Time Purchase Sale)

Tents, sleeping bags, camping chairs, and camping tables sold by SIGNATURES R US LTD are all one-time purchase sales.

Related Billing Instructions:

The amount paid by the customer only applies to the goods and related costs of the current order;
It does not include any membership subscription fees;
There is no automatic renewal service;
There are no recurring charges; Subsequent purchases require the customer to submit a new order and complete payment.

If a customer requests a refund, the refund amount will be processed based on the return review results and applicable policies.

Any refund will not affect the customer’s right to repurchase products in the future.

  1. Refund Processing Time

We will begin processing the refund after receiving and inspecting the returned goods.

Refund Process:

Return inspection completed;
Confirmation of refund eligibility;
Submission of refund application;
Processing and receipt of funds through the original payment channel.

Actual arrival time may vary depending on the processing speed of the bank, credit card institution, or payment service provider.

  1. Unacceptable Returns

Returns may not be accepted in the following situations:

Goods damaged due to human error;
Goods showing severe signs of use affecting resale;
Missing major accessories;
Damage caused by incorrect installation or use;
Exceeding the return application period.

Please contact us for confirmation in special circumstances.

  1. Return Shipping Costs

The method of bearing return shipping costs will be determined based on the specific reason for the return:

If the return is due to product quality issues, incorrect delivery, etc., we will assist in processing it as appropriate;

If the return is due to personal reasons, the relevant return shipping costs may need to be borne by the customer.

Please contact customer service for confirmation regarding specific circumstances.

  1. Contact Us

If you have any questions about returns, refunds, orders, or products, please contact us:

Email: signatures.r.us@outlook.com
Phone: 447379640067

We will assist you in resolving the issue as soon as possible and provide satisfactory after-sales service.

Thank you for choosing SIGNATURES R US LTD. We are committed to providing reliable equipment and service support for your outdoor activities.